Pregnancy and newborn care, anytime and anywhere
Mount Sinai Health System has partnered with Pomelo to provide unlimited, 24/7 pregnancy and infant care via text, phone, or video.
How it Works
Register to sign up
Fill out a 1-minute form to confirm your eligibility. If your spouse or dependent is eligible, they should register directly.
Download the Pomelo app
Schedule your first appointment and download Pomelo’s app, where you can begin messaging with your care team immediately.
Get 24/7 personalized care
Receive a care plan designed just for you. From managing nausea, to treating hypertension, to supporting you with middle-of-the-night breastfeeding struggles, we cover it all!
Our approach
Dedicated care teams
Unlimited access to a team of doctors, midwives, nurses, dietitians, therapists, lactation experts, and more. You’ll keep your in-person OB-GYN or midwife, but your Pomelo team is here for you between appointments (or whenever you need us!).
Customized care plans
We work with you to create a care plan designed just for you. Your care partner will support you every step of the way, whether it’s meeting with our dietitian, joining a virtual group with other expecting parents, or getting 1:1 support for gestational diabetes.
24/7 availability at $0 cost
No more rushed appointments or waiting rooms. Meet and message with your care team anytime (including nights and weekends) via text, phone, or video. Pomelo is free to members of Mount Sinai's health plan for most services.
Some of the many ways Pomelo supports families
24/7 availability to answer questions via text, phone, or video
1:1 nutrition counseling
Primary care & women’s health
Help with breastfeeding & bottle feeding
Personalized educational content
Doula & labor support
Group care with other new or expecting parents
Treatment for postpartum depression or anxiety
Pediatric care until baby’s first birthday
Help finding in-person providers
Support navigating insurance
Patient testimonials
FAQ
Employees and dependents on any Mount Sinai-sponsored United Healthcare/UMR medical plan who are pregnant, trying to become pregnant, or had a baby within the last year.
Pomelo is designed to supplement the care you're getting from an OB-GYN or midwife, providing additional support between in-person appointments. If you don’t have an OB-GYN or midwife already, we’ll help you find one. If you already have one, we’ll work with your in-person care team to make sure we’re collaborating to deliver you the best care possible.
Pomelo has worked with Mount Sinai’s health plan to deliver services at no extra cost.
Notify me when Pomelo is available
Fill out this brief form to receive personal notifications when Pomelo becomes available.
Multispeciality care teams
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat.
Planning & Fertility
Dietician
Primary Care
Nurse midwife
Pregnancy
Mental health specialist
Nurse care partner
Doula
NICU Care & Support
Lactation Consultant
Doula
Pediatrician Neonatologist
Postpartum & First Year
Pediatrician Neonatologist
Group Care
Dietician
Multispeciality care teams
On-demand 24/7 telehealth as an extension of your practice
24/7 evidence-based virtual care
- Nurse triage
- Primary & preventive care
- Nutrition counseling
- Remote monitoring
- Virtual group care
- Frequent postpartum check-ins
- Pediatric care for 1 year
Care coordination & support
- Care navigation
- Insurance
- Social service navigation
Benefits to your practice
No cost to practice or patients with eligible insurance
Safe staff time (e.g., fewer portal messages) with Pomelo’s 24/7 advice and triage line
Reserve in-person visits for more complex obstetric needs
Provide patients with accessible primary care and specialty care
Better support patients with higher clinical, behavioral, or social needs
Easy EHR-based referrals and documentation to ensure coordinated care (no IT resource needed!)
Meet a few members of our care team
- Neonatologist & Pediatrician
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
- Certified Nurse Midwife
- Founded and led Duke Midwifery Service with specialization in high-risk pregnancy
- Licensed Clinical Social Worker
- Previously served as a therapist and supervisor for Spring Health, Wheel and independent practice
- Registered Dietician & Lactation Counselor
- Previously worked for Tennessee WIC as Mobile Program Coordinator and Clinical Liaison
- Registered Nurse
- Former director of nursing, labor & delivery at Beth Israel Deaconess
- Physician Assistant
- Previously provided in-person and virtual primary care at Eden Health
- Registered Nurse
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
Meet our care team
- Neonatologist & Pediatrician
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
- Track record of keeping patients & newborns together by reducing low-acuity admissions to the NICU
- Neonatologist & Pediatrician
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
- Track record of keeping patients & newborns together by reducing low-acuity admissions to the NICU
- Neonatologist & Pediatrician
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
- Track record of keeping patients & newborns together by reducing low-acuity admissions to the NICU
- Neonatologist & Pediatrician
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
- Track record of keeping patients & newborns together by reducing low-acuity admissions to the NICU
- Neonatologist & Pediatrician
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
- Track record of keeping patients & newborns together by reducing low-acuity admissions to the NICU
- Neonatologist & Pediatrician
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
- Track record of keeping patients & newborns together by reducing low-acuity admissions to the NICU
- Neonatologist & Pediatrician
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD
- Track record of keeping patients & newborns together by reducing low-acuity admissions to the NICU
